# h1

## h2

**bold**
*itals*

- l1

1. [l2](elderado.ca)

![image](https://storage.googleapis.com/elderado-staging-photos/-mggFH0bz-1.jpeg)

```
https://www.youtube.com/watch?v=1EF0VOd3WGA
```

New Blog

The Collision Conference brought some of the biggest names in tech, marketing, AI, and healthtech to Toronto to talk about where we are headed, and showcase innovative startups.  We were on the lookout for what's new in elder care, and these 4 startups stood out.

## ElderPRIME

```
https://youtube.com/shorts/pTevC_8kSV8?si=7DwV3iSsWbpkYXzT
```

[ElderPRIME](https://www.elderprime.com/) helps aging adults and their families accurately track and communicate health needs and record, retain and securely share doctors' instructions to improve health outcomes, reduce diagnostic error, and prolong seniors' independence.  Rob Parker, ElderPRIME Co-Founder & CEO, showed us a demo.  We especially liked the ability for family members to add notes (if given permission).  This can be especially helpful in a scenario where a loved one mentioned an issue or pain over the phone, but may not note it themselved on ElderPRIME.  That family member can add the note so it's in the app the next time their loved one visits the doctor.


## Petalz Mosaic

```
https://youtube.com/shorts/GcJEjb0Wbek?feature=share
```

[Petalz Mosaic](https://petalzmosaic.com/) is a private social media platform that aims to combat loneliness and build family unity.  Basic plans begin at $19.99 and include a POD with 5 members.  Anything shared on Petalz can only be seen by other members of your POD.  This means families can feel comfortable to share images more freely than on traditional social media networks.  The daily messaging feature, which is similar to an Instagram Story, is a popular feature to share a short daily video with your loved ones.  Petalz Mosaic had been designed to run on Apple and most Android devices. However, Petalz Mosaic also offers an option to purchase a pre-configured device for $299.00 CAD.


## Whimble

```
https://www.youtube.com/shorts/y01I-EKYQFI
```

[Whimble](https://www.whimble.ca/) connects seniors and people with disabilities with on-demand support, so that no matter when unexpected issues arise, you can get the assistance you need to get back to what matters.  Currently, Whimble is exclusive to Ottawa, but you can join their waitlist if you want to see Whimble near you.  

Emma, the founder of Whimble, told us care is $35/hour, and it can be arranged the same day - even with just a couple of hours of notice!  Caregivers on Whimble must submit a vulnerable sector check via local police services, provide a minimum of 2 references who can speak to their relevant work experience, and undergo a live interview process to review their skills and qualifications.


## ConSoul Inc

```
https://youtube.com/shorts/y3dRcfdb510?si=4iayT_NxK6tuNFUd
```

[ConSoul](https://www.consoulapp.com/) aims to provide caregivers with the support and resources they need to prioritize their well-being and prevent burnout.  ConSoul helps those caring for people with chronic, terminal or elderly illnesses to plan for what's next, connect with family and friends, and narrate their journey.

ConSoul was born from the shared belief that everyone should have access to tools that support their individual health journeys and bring them closer to those who want to support and rally around them. 




Elder care innovation at Collision 2024

Long-term care projects that still haven't broken ground, a new Minister of Long-Term Care, a call for comment on the role of resident support personnel, and 15,000 new caregivers from abroad.  It's June 7, 2024, this is the week in elder care news.

## Four Windsor-Essex long-term care projects still haven't broken ground
CBC is reporting that construction on 4 long-term care homes in the Windors-Essex area that was supposed to begin sometime over the last 2 years still hasn't begun.  These 4 projects represent 200 news beds, and 504 upgraded beds, that were part of the plan to add 30,000 new beds by 2028.  Advocates and community members say these delays are frustrating and show that seniors aren't a priority.

The 2022 announcement promised that the following four homes would receive upgrades: 

- Banwell Gardens Care Centre: 192 upgraded care beds. Construction was supposed to begin summer 2022.
- Berkshire Care Centre: 11 new and 181 upgraded beds in a new facility. Construction was expected to begin summer 2023.
- Chateau Park Long-Term Care Home: 101 new and 59 upgraded beds in a new facility. The home will move from Windsor to Amherstburg. Construction was expected to start fall 2023. 
- Regency Park Long-Term Care Home: replaced by a brand-new building with 88 new and 72 upgraded beds. Construction was supposed to start winter 2023. 

[CLICK HERE](https://www.cbc.ca/news/canada/windsor/windsor-essex-long-term-care-projects-1.7224452) for the full story.

## Natalia Kusendova-Bashta is the new Minister of Long-Term Care
[Natalia Kusendova-Bashta](https://www.ola.org/en/members/all/natalia-kusendova-bashta/about) is taking over as the Minister of Long-Term Care.  Since March 28, Natalia has been Parliamentary Assistant to the Minister of Long-Term Care, and Parliamentary Assistant to the Minister for Seniors and Accessibility.  Stan Cho, the outgoing Minister of Long-Term Care, is taking over the role of Minister of Tourism, Culture and Gaming, with responsibility for OLG.

Global News coverd the entire cabinet reshuffle [HERE](https://globalnews.ca/news/10550832/ontario-cabinet-reshuffle-2024/). 

## Have your say on the formalization of the role of resident support personnel in long-term care
You have until June 15, 2024 to reply to the [call for comment](https://www.ontariocanada.com/registry/view.do?postingId=47253&language=en&fbclid=IwZXh0bgNhZW0CMTEAAR0ZB031hmid1fBlfbG9NBkPVE7foLL7Tm9eZUUN8QisQVM_3zHwSY28TJk_aem_AaNyWe0hS4HlwIlMPMzxEPvJRYhj-jwt77cqZ0igHr20qbDLMX1N60Gw_tkbfMO3icDkxNxmeZ-caP0SWm9EqsKU) regarding formalizing the role of resident support personnel in long-term care.  You can read our dedicated blog to this story [HERE](https://www.elderado.ca/blog/126/the-role-of-resident-support-personnel-in-long-term-care-homes).

## Canada to provide permanent residence to 15,000 caregivers
Canada has announced two programs to attract 15,000 new caregivers to move here to work with the promise of permanent residence. Through these new pilot programs, candidates interested in working in Canada’s home care sector will be eligible to apply if they meet the following criteria:

- Attain a minimum of level 4 based on the Canadian Language Benchmarks (CLB)
- Hold the equivalent of a Canadian high school diploma
- Have recent and relevant work experience
- Receive an offer for a full-time home care job

You can find the details [HERE](https://www.canada.ca/en/immigration-refugees-citizenship/news/2024/06/canada-announces-new-pilot-programs-to-support-caregivers-and-canadian-families.html).


Delayed long-term care projects, a new Minister of Long-Term Care, and more.  This is the week in elder care news

You need to file a complaint about something in a long-term care home, how do you do it?

# How do I file a complaint about long-term care?

1. File the complaint with the long-term care home.
2. Contact the Long-Term Care Family Support and Action Line.
3. Escalate your complaint to the Patient Ombudsman.

## 1. File the complaint with the long-term care home

The first step is filling the complaint with the home.  Every long-term care home is required to post the process to file a complaint in a place where it is easy for residents and the public to see.  If you can't find the process, speak to office staff at the home. If your complaint is in regard to harm or risk of harm to a resident, the home must investigate the complaint right away. They must also immediately send the complaint to the Ministry of Long-Term Care.

For all complaints, a member of staff must let you know that the home has received your complaint within 10 business days.

If the home finds your complaint is valid, they must call or write to let you know:

- what they are doing to resolve your complaint now
- what they plan to do to resolve your complaint in the future
- when you can expect the complaint to be resolved

If the home believes there is no cause for complaint, they must explain why.

## 2. Contact the Ministry of Long-Term care with your complaint 

If you are not happy with the home’s response to your complaint, the next step is to contact the Ministry of Long-Term Care.  For the quickest response, call the Long-Term Care Family Support and Action Line at: 1-866-434-0144.  The Long-Term Care Family Support and Action Line is available 7-days a week from 8:30 a.m. – 7:00 p.m.

If your concern is not time sensitive, you can contact the Ministry of Long-Term Care by email, at mltc.correspondence@ontario.ca, or by mail, at:

Director
Long-Term Care Inspections Branch
Long-Term Care Operations Division
Ministry of Long-Term Care
438 University Avenue, 8th floor
Toronto, ON M7A 1N3

## 3. Escalate to the Patient Ombudsman

If you weren't satisfied after speaking to the home, and the Long-Term Care Family Support and Action Line didn’t resolve the issue, you can escalate it to the Patient Ombudsman.  You submit your complaint online [HERE](https://www.patientombudsman.ca/Complaints/Make-a-complaint/Submit-Complaint) or call 1-888-321-0339.  The Patient Ombudsman acts as a neutral body of last resort for complaints about the healthcare system in Ontario.


*Find more information about filing a complaint about something happening in a long-term care home in Ontario on [Ontario.ca.](https://www.ontario.ca/page/long-term-care-home-complaint-process)*

Blog

News

Sign up for our newsletter

Newsletter Sign-up

Blog

News

New Blog

Elder care innovation at Collision 2024

Delayed long-term care projects, a new Minister of Long-Term Care, and more. This is the week in elder care news

How to file a complaint about long-term care in Ontario? Test

Sign up for our newsletter

Newsletter Sign-up